Privacy policy for hevalorinex.com
Your privacy and data security are important to us.
Introduction to our privacy practices
This policy explains how we collect, use, and protect your personal information when you use our services or interact with our website.
We follow Australian privacy regulations and take your confidentiality seriously. Please review this policy for details on your rights.
How we collect your information
We collect information you provide directly and automatically through our website and interactions with our team.
Information you provide directly
- • Contact details when you fill out forms or communicate with us.
- • Details about your subscription preferences.
- • Consultation requests and scheduling details.
- • Feedback or questions you submit.
- • Payment details for subscription processing.
Information collected automatically
- • Device type and browser for website optimisation.
- • IP address for security and analytics.
- • Usage data such as pages visited.
- • Interaction logs with our support team.
- • Cookie and tracking data for site functionality.
How we use your information
Your data is used to provide services, manage your subscription, improve the website, and respond to your requests.
- • Fulfilling your subscription and consultations.
- • Handling enquiries or support requests.
- • Improving site features and usability.
- • Ensuring security and preventing misuse.
- • Complying with Australian regulations.
- • Processing payments securely.
- • Sending important updates or notifications.
Our promise: We do not sell your personal data, and access is restricted to authorised team members only.
How your data is shared
We only share information with trusted service providers necessary for delivering our services, or as required by law.
Third-party service providers
We use reputable partners for payment processing, hosting, and analytics. They must protect your information to Australian standards.
Legal obligations and disclosure
We may disclose information if required by Australian law or to protect our rights.
Anonymous statistics
We may use aggregated, non-identifiable data for analytics and reporting.
Your privacy rights
You have rights to access, correct, delete, or object to the use of your personal data. Contact us to exercise these rights.
- • Request a copy of your personal information.
- • Ask us to correct inaccurate details we hold about you.
- • Request deletion of your personal information.
- • Obtain your data in a portable format.
- • Object to certain types of data processing.
- • Request restriction of processing in certain cases.
To use your privacy rights, contact us using the information below. We’ll respond promptly, as required by law.
How we protect your data
We implement technical and organisational measures to keep your data safe and secure at all times.
Technical security measures
- • Encryption of data during transmission.
- • Secure servers and firewalls.
- • Regular security audits and updates.
- • Controlled access to sensitive data.
Organisational security measures
- • Staff training on privacy and security.
- • Strict policies on data handling.
- • Limited access to client information.
- • Regular review of security procedures.
How long we keep your information
We retain your data only as long as needed for our services and legal requirements, then securely delete it.
- • Kept for your active subscription period.
- • Stored only for ongoing service relevance.
- • Retained for service and legal reasons.
- • Held per regulatory and tax obligations.
- • Used only with your express consent.
Data is deleted when no longer required for service or compliance.
International data transfers
We may transfer data outside Australia where partners operate, ensuring similar protection standards.
- • Only to trusted partners with proper safeguards.
- • Using contracts approved by regulators.
- • With your explicit consent where needed.
- • Following all applicable privacy laws.
Cookies and tracking technologies
Cookies help us operate the website efficiently and personalise your experience.
Types of cookies we use
- • Required for site performance and security.
- • Help us improve website speed and usability.
- • Remember your settings and preferences.
- • Enable key features for your convenience.
You can manage or delete cookies in your browser settings at any time.
Changes to this policy
We update this privacy policy as needed. Please review it regularly for the latest information.
- • Significant changes will be communicated clearly.
- • Updates posted on our website.
- • You can request a copy of the policy.
- • Contact us with questions at any time.
Continued use of our services means you accept changes to this policy.
Contact for privacy matters
Reach out with any privacy-related questions or concerns.
hevalorinex
265 King Street, Newcastle, NSW 2300 Australia
Phone: +61 8 3820 8702
Email: content@hevalorinex.com
Policy last updated September 28, 2025
Effective from September 28, 2025